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About TCU

Security Alerts

April 10, 2014: Heartbleed - Online Security Breach!

A vulnerability known as "Heartbleed" was identified by security researchers earlier this week, which could put individuals’—who conduct business online— personal information at risk. This “bug” enables a hacker/attacker to trick a system into revealing pieces of data residing in its memory that can potentially lead to a leak in private usernames/passwords and other sensitive information.

At TCU, your security is our top priority. After performing a thorough investigation, our research indicates that our members' data and TCU Internet Banking was not impacted.  We want you to feel confident that TCU is taking the appropriate steps to address this potential risk and as security risks such as this arise, we will communicate with you on tcunet.com and Facebook.

If you have any questions regarding “Heartbleed”, please visit http://heartbleed.com. And, if you would like to know if your information was compromised on other websites you frequent with a personal username/password, please visit https://www.ssllabs.com/ssltest/index.html.

To further protect your information, we advise you to update all your current usernames and passwords for the sites you frequent that contain your personal information.


November 12, 2013: A new phishing scam has been reported!

Be suspicious if you receive an automated call with a recording claiming to represent a local financial institution, indicating your debit card has been frozen and personal information is needed before the card can be used again. This appears to be a variation on a scam known as "phishing," in which individuals call claiming to be from a reputable company, hoping consumers will respond with personal financial information. In the latest twist on this scam, fraudsters have been perpetuating these automated calls late at night, perhaps believing that a tired consumer is less vigilant.

The American Bankers Association Education Foundation recommends never giving out your personal financial information in response to an unsolicited phone call, fax, or email, no matter how official it may seem. Your best response is simply no response.

Remember a financial institution would never ask for your card number and PIN number! If this happens to you, please don’t give your information and contact the financial institution in question immediately. If you have any questions or concerns regarding this scam or any other suspicious activity, please contact the TCU Member Call Center.



February 14, 2013: Phishing emails posing as TurboTax Messages

Please be advised that we have been made aware of a phishing campaign currently underway that is using emails that appear to be related to TurboTax. The email does not contain a link; however, the email has a .zip attachment that contains malware. Do not open the attached file. 

If you receive emails that appear to be from TurboTax stating that “Your State Return Has Been Rejected,” please be aware that these are not from Teachers Credit Union or TurboTax. Please do not open the attachment and do not forward the email. Delete the email.
Recommended steps for those who may receive the phishing email:

  1. Do not open the attachment in the email.
  2. Do not forward the email to anyone else.
  3. Delete the email.


Any links to external websites are links to alternative sites not operated by TCU. TCU is not responsible for the content of the alternate site. The privacy and security policies of the alternate site may differ from those practiced by TCU. TCU does not represent you or the third party if you enter into a transaction with the third party.

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