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Payment Platforms for your Smartphones (ApplePay, Google Wallet)

South Bend, IN September, 2014

As technology advances payment alternatives are becoming increasingly popular, offering consumers the ability to pay for purchases with their smartphones. How does this affect you as a TCU member? You can use your TCU Debit MasterCard® or TCU Visa® Platinum/Platinum Rewards Credit Card as your funding account to complete transactions securely and privately with participating stores and online merchants.
 
We will continue to update you as new payment alternatives arise!
  

TCU Announces Relocation of Elkhart Service Center

Elkhart, Indiana 2014

TCU announced the opening of our newest location in Elkhart, IN. This new service center at 2930 S Nappanee St. in Elkhart will replace the previous location at 559 E Jackson Blvd. The new location on Nappanee St. provides easy access from a busy part of the city and a drive-up facility to better serve our members.
 
We will celebrate with a grand opening August 18th – August 22nd with prizes and giveaways. The main grand opening celebration will take place August 21st.
 
 
Please visit this new service center in Elkhart!  
  

TCU Insurance Agency purchases the Tracy Overmyer Agency

Rochester, Indiana 2014

TCU Insurance Agency purchases the Tracy Overmyer Agency in Rochester, IN.

Tracy has been in the insurance industry as an American Family agency for 15 years and transformed her Agency into an Independent Agency several years ago. Tracy is licensed agent for life and health, property and casualty; she is a native of Rochester and is very active in her community and enjoys being part of CASA, BNI and she is a certified EMT.
 
 
The office located at 1319 Main St will serve as the seventh location for TCU Insurance Agency.
 
 
TCU Insurance Agency is located in Mishawaka, Granger, Elkhart, Plymouth, Valparaiso, Rochester and Niles and can be reached at 1-800-772-8043.
 
 
  
 

TCU Foundation Awards Junior Achievement Funds

South Bend, Indiana 2014

Teachers Credit Union (TCU) Foundation announced it has awarded $15,000.00 to Junior Achievement to support in-school programs for schools in the following counties: St. Joseph, Elkhart, Marshall, Fulton, Kosciusko, Huntington, and Berrien.
 
Junior Achievement uses business volunteers to teach the educator developed financial literacy, work readiness and entrepreneurial skills curriculum to students, grades K-12. More than 45 TCU Team Members serve as classroom business volunteers in elementary, middle and high schools within these counties.
 
 
 
  

TCU Foundation Awards Grant to 5 Star Life

South Bend, Indiana 2014

Teachers Credit Union (TCU) Foundation announces it has awarded a $13,875 grant to 5 Star Life, an Elkhart based not-for-profit youth character and leadership development organization.
 
The grant will assist in underwriting the new video curriculum for the after school programs serving more than 2,500 students at local Middle and High Schools in: South Bend, Granger, Mishawaka, Elkhart, Plymouth, and Goshen. Five Star Life focuses on the core values of Respect, Integrity, Responsibility, Sacrifice and Courage. More than 70% of students who participate in Five Star Life either raise their GPA or maintain a 3.0 GPA or above. Hundreds of volunteer coaches/ mentors deliver the program. The grant is payable over two years and will support a 15 video series that is being developed over this time. 
 
 
  

 

TCU Announces Grand Opening of Newest Branch in Plainfield 

Plainfield, Indiana 2014

TCU announced it will be celebrating the grand opening of our newest branch located at 400 Dan Jones Rd inside Meijer. TCU will celebrate in conjunction with Meijer at the ribbon cutting on May 13, 2014 at 10:00 am EST.

This new Electronic Service Center offers an on-site representative Monday – Friday 11-7 and Saturday 9-3. The representative will be available to open new accounts, take loan applications and provide assistance with our new ATMs.

The opening of this new TCU location will be celebrated with special offers, giveaways, discounts and prizes May 13 – May 17.
 
 
  

 

TCU Insurance Agency earns award from Safeco Insurance®

TCU Insurance Agency earns the President’s Award from Safeco Insurance® for outstanding performance.
Only 200 President’s Awards were given this year across the country to top-performing independent insurance agencies that sell Safeco Insurance® personal lines products.
 
“The President’s Award is one of the highest honors Safeco gives to our independent agent partners to recognize and celebrate their success with Safeco,” said Matthew Nickerson, president, Safeco Insurance. “We’re pleased to honor the hard work, commitment to service and high achievement of TCU Insurance Agency”.
 
To be considered for the President’s Award, agencies must be members of the elite Safeco® Premier Partner Program, which gives agencies who meet high standards with access to special programs designed to help them continue to grow their business and provide superior service to their customers. 
 
“We are thrilled to be recognized by Safeco for our partnership and performance,” said Jim Unrue, President of TCU Insurance Agency, “It’s a result of the consistent dedication of our employees to earn and keep the trust of our customers.”
 
TCU Insurance Agency is located in Mishawaka, Granger, Elkhart, Plymouth, Valparaiso and Niles and can be reached at 1-800-772-8043.
  

 

TCU Announces Rick Silvers as Senior Vice President and Chief Retail Officer

Teachers Credit Union (TCU) is pleased to announce the recent hire of Rick Silvers as Senior Vice President and Chief Retail Officer. The announcement was made by Paul Marsh, President and Chief Executive Officer.

“We are happy to welcome Rick to the TCU team,” said Marsh. “First and foremost, every decision we make at TCU is on behalf of our members. Our goal is to become the dominant financial service provider in this area, and we are confident that Rick’s expertise and 20 years of experience will help us reach it.”

A native of Xenia, Ohio, Silvers comes to TCU after spending more than 13 years with Fifth Third Bank where he was responsible for nearly 50 branches located in Southern Indiana, Southern Illinois and Western Kentucky. He holds a Bachelor’s Degree from Wright State University and an MBA from the University of Indianapolis.

“TCU is guided by a strategic plan that puts its members first, a commitment that aligns well with my value system,” said Silvers. “This position better enables me to put my philosophy about serving people into practice.”

Silvers has served as a board member for WNIN Public Television and Radio in Evansville for six years and participates in various other charitable activities in the community. “Having a positive impact on my community is very meaningful,” said Silvers. “It’s just one more reason why TCU is a good fit for me.”  

 

Apple Critical Update

Apple has released a critical security update to address a potential vulnerability and security patch for its Mac, iPhone, iPad and iPod devices. Apple has recommended that users of these devices immediately take steps to reduce security risks by updating to the latest version of their device’s operating system. The update is available for iOS7, iOS6 and OSX desktop platforms and can be found under “Software Update” in general settings.
Our members’ security remains our highest priority and that’s why we are informing you of this critical update. We will continue to monitor the situation, and we will notify you as updates become available. 

TCU Wins Diversity Award in Indianapolis

TCU Indianapolis Mayor Greg Ballard held his annual Mayor's Diversity Awards luncheon on Tuesday, January 14, and TCU was announced as the winner of the Development in Diversity Award! This award recognizes one company in Central Indiana that provides opportunities for diversity education and communication within the organization. This is a very big honor in Central Indiana, and the Mayor's Office reached out to TCU personally to congratulate us on our exemplary work to promote diversity and inclusion.
 

TCU Foundation Grants $5,000 to Big Brothers Big Sisters of St Joe County

The Teachers Credit Union (TCU) Foundation recently announced a $5,000 grant to help support Big Brothers, Big Sisters of St. Joseph County. The money will be used to help support the Mentor South Bend initiative.
 
“In recent years, the City of South Bend has seen an increase in violence among the city’s youth,” said Karol Griffin, Executive Director TCU Foundation. “It is our hope that this grant will help provide the support necessary to carry on the great work of Big Brothers, Big Sisters, and will help raise awareness about this much needed program.”

Target Data Breach

On December 19, 2013 Target announced that 40 million of their customers' credit and debit card data may have been compromised for anyone who made purchases at any of their stores between November 27th and December 15th. Your security is our highest priority.
 
We are currently monitoring all account activity and we encourage you to contact us immediately if you notice unusual account activity.
 
Here are a few security precautions you can take to ensure your account is safe and has not been compromised:
  • Continuously monitor your account activity within TCU Internet Banking or download our smartphone or tablet apps to monitor your account on your mobile devices.
  • Set up text and/or email alerts for withdrawals and low balance notifications within TCU Internet Banking.
  • If you suspect your account is compromised, contact the Member Call Center or visit your nearest TCU Service Center to deactivate your Debit or Credit Card immediately.
    • If your Debit Card was compromised, visit a TCU Service Center with Instant Issuance to reissue a new card instantly. Locate the most convenient Service Center with Instant Issuance to help you obtain a new card.
  • Purchase a trusted credit or fraud monitoring solution to safeguard your identity.
  • Stay up to date with information around this breach by visiting the Target website and other local trusted media resources.
  • Utilize resources available to you, if your account was compromised. TCU is here to help you through this, please contact us and we’ll guide you through the steps you should take if your identity was stolen. The Federal Trade Commission also provides useful information to help you through this process.
Again, TCU is working to ensure our members are not at risk but please monitor your accounts for any fraudulent activity. 
 

TCU Sponsors Second Helpings

TCU is proud to announce a fundraising campaign with a $5,000 match for Second Helpings!
The holidays are always a special time to lend a hand whenever possible to those in need. This year, TCU is partnering with Second Helpings to help raise awareness, and funds, for their noble pursuit of providing food for those in need year-round. TCU will be matching the first $5,000 raised, and all of the money will go to support the work of Second Helpings, which has helped to provide over 7.45 Million meals since it began operating in 1998! The food they save and re-prepare helps feed thousands of Hoosiers in need, and we are proud to be able to help their cause. Join us in making this year a little brighter for those in need!
 

TCU Foundation Grants $5,000 to Big Brothers Big Sisters of St Joe County

The Teachers Credit Union (TCU) Foundation recently announced a $5,000 grant to help support Big Brothers, Big Sisters of St. Joseph County. The money will be used to help support the Mentor South Bend initiative.
 
“In recent years, the City of South Bend has seen an increase in violence among the city’s youth,” said Karol Griffin, Executive Director TCU Foundation. “It is our hope that this grant will help provide the support necessary to carry on the great work of Big Brothers, Big Sisters, and will help raise awareness about this much needed program.”

TCU Sponsors South Bend Youth Symphony Orchestra

Teachers Credit Union (TCU) announces support of the South Bend Youth Symphony Orchestra (SBYSO). TCU has been a strong supporter of the SBYSO for many years, and is proud to continue this partnership to help bring classical music to the youth in our community.
Founded in 1968, the SBYSO has had a long and successful history of instilling a love of music in South Bend’s youth. Since its inception, the SBYSO has grown to include students from surrounding communities like Culver, Edwardsburg, Goshen, among others.

More information about the SBYSO and their upcoming events can be found at www.sbyso.org  

 
 

TCU Announces New Partnership with Downtown South Bend

Teachers Credit Union (TCU) announced a new partnership with Downtown South Bend, Inc. (DTSB) to help support the First Fridays initiative. First Fridays in South Bend will occur on the first Friday of every month from 5:00 p.m. to 9:00 p.m.

First Fridays will bring together businesses and the arts community in South Bend to open up the downtown area to extended shopping, events and entertainment. TCU is committed to the efforts of DTSB to draw more attention to the metro area of South Bend, and to help make South Bend a destination for people living and working in and around the area.
 

TCU  Indy Library Receives Gift from TCU Foundation for Job Training

Individuals who are chronically unemployed or underemployed will receive personal assistance to enhance their employment skills at Central Library downtown as a result of a $15,000 grant from the TCU Foundation to The Indianapolis Public Library Foundation.

The grant continues a service begun in 2011 at the TCU Foundation Job Center @ Central Library, where over 5,000 individuals have received free one-on-one support in using electronic resources to build a résumé, search for jobs, complete job applications, or upgrade computer skills. The TCU Foundation Job Center @ Central Library, as well as Job Centers at seven other Indy Library locations, is provided in partnership with EmployIndy, the non-profit workforce investment board for Marion County, and WorkOne, a local specialist in career counseling and programming.

In addition to Central Library, Job Center sites are at the Brightwood Branch (2435 N. Sherman Drive), College Avenue Branch (4180 N. College Ave.), Eagle Branch (3325 Lowry Road), East 38th Street Branch (5420 E. 38th St.), Pike Branch (6525 Zionsville Road), Southport Branch (2630 E. Stop 11 Road), and Warren Branch (9701 E. 21st St.).

Additional funding for the Job Centers is provided by The Glick Fund, a fund of the Central Indiana Community Foundation, and The Indianapolis Foundation Library Fund through grants to The Indianapolis Public Library Foundation. Those interested in contributing to the Job Center are encouraged to contact the Library Foundation at (317) 275-4700. Call 275-4099 or visit www.indypl.org for upcoming Job Center program dates and times.
 

 

TCU Continues Partnership in Anti-Bullying Program at Jimtown High School

TCU has announced its continued partnership with Jimtown High School in Elkhart, Indiana in support of the Positive Behavior Support (PBS) program. TCU has been presenting sponsor of this anti-bullying program for many years, which has helped yield impressive results in grades, overall attendance and behavior among students at Jimtown.

The PBS program operates under a four-part code of ethics that follows Respect, Responsibility, Integrity and Leadership as cornerstones of their educational community. These values have helped Jimtown students identify bullying, and implement thoughts and actions that create environments where positive behavior is not only encouraged, it is rewarded.

 

TCU Foundation Provides Grant to Camptown

The Teachers Credit Union (TCU) Foundation announced that it has awarded a $2,000 grant to Indianapolis-based youth organization Camptown to help fund youth-oriented programming. The TCU Foundation is the charitable arm of giving of Teachers Credit Union.  

Camptown organizes and conducts camping and adventure programs for youth that foster core-character building concepts. The mission of Camptown is to “challenge, mentor, and teach youth about life through outdoor adventure and nature programs that help build confidence, character, and hope.”
 

TCU Receives Two Diamond Awards for Outstanding Marketing

Teachers Credit Union (TCU) was recently honored with two Diamond Awards, which recognize outstanding marketing and business development achievements in the credit union industry.

The awards were presented by the Credit Union National Association (CUNA) Marketing and Business Development Council, a national network comprised of nearly 1,100 credit union marketing and business development professionals. Awards are given in each of 33 categories ranging from advertising to community events and beyond.

TCU won the awards for their TCU 2012-2013 Teacher Planner and materials related to their sponsorship of Christmas at the Indianapolis Zoo.
"The Diamond Award competition is the most prestigious competition for excellence in marketing and business development in the credit union industry," said Michelle Hunter, Chair of the CUNA Marketing & Business Development Council, and SVP of Marketing & Development at Credit Union of Southern California. "Credit unions that receive these awards should be extremely proud of their accomplishments and know that their work represents the very best examples of creativity, innovation, relevance, and execution. The Diamond Awards are not easily earned and the CUNA Marketing & Business Development Council is proud to honor those who are deserving of this recognition."

Award winners were recognized at the council’s 20th annual conference held March 24-27 in Anaheim, CA. For more information on the Diamond Awards or to view the entire list of winners, go to www.cunamarketingcouncil.org.

 

TCU Foundation Supports Indiana Schools

The TCU Foundation recently announced it has awarded more than $45,000 for college scholarships to a number of high schools and colleges within the markets Teachers Credit Union operates. The TCU Foundation is the charitable arm of giving of Teachers Credit Union.

Karol Griffin, Executive Director of the TCU Foundation, emphasized the importance of educational support. “The TCU Foundation primarily focuses on providing greater access to educational advancement for students who are clearly dedicated to furthering their academic careers,” said Griffin. “Any time that we are able to remove certain financial hurdles that might hinder a leader of tomorrow, then that is something we can be proud of.

Recipients of the most recent scholarships included: Oregon-Davis High School/ W.B. Hawkins Scholarship Award; LaVille High School/ W.B. Hawkins Scholarship Award; Bethel College; Elkhart Central High School Dollars for Scholars; Concord High School Dollars for Scholars; Elkhart Memorial High School Dollars for Scholars; Goshen High School Dollars for Scholars; Indiana University Foundation/IUSB Alumni Scholarship; The Scholarship Foundation of St. Joseph County, IN; Purdue University North Central; Butler University/Indianapolis Public Schools Early College Program Scholarship; The Community Foundation of St. Joseph County/Charles Martin Touch of Life Scholarship.
 

 

TCU Walnut Elementary’ s Library Resource is Now Complete!

A library resource center at Walnut Elementary funded by TCU was completed in March 2013. This new resource will help teachers and students at the Walnut Elementary by providing a centralized location for reading resources, as well as a tracking system to improve efficiency.

The new resource area, dubbed the TCU Leveled Reader Library, provides thousands of books categorized by reading level. These books are fully accessible to teachers at any time, allowing teachers to assign reading to multiple levels of ability within one classroom.

Amy Wells, Manager of the Crawfordsville TCU branch, helped arrange the partnership. “As an organization, we believe strongly in being a good corporate citizen by supporting the needs of our communities,” said Wells. “Walnut Elementary is a great school with strong educators who truly care about their student’s futures, and if we can help that effort in any way, then it is worth every penny.”

Darren Haas, Principal at Walnut Elementary, expressed his enthusiasm for the project. “We have worked very hard to add to the resources our school has to offer, which is not always easy to do in a tough economy,” said Haas. “Having a partner like TCU allows us to focus on our jobs as educators, which is to give these kids the best learning experience possible to prepare them to be the future leaders of our community.”
 

 

TCU Foundation Provides Grant for Butler University Early College Program

Teachers Credit Union (TCU) announced a grant through the TCU Foundation that will allow selected Shortridge Magnet High School students to attend actual collegiate classes at Butler University. These students will get a jumpstart on their college careers, learning in real-life classrooms at Butler while also earning college credits.

Laura Feeney, vice president for TCU in central Indiana, presented the $8,300 grant to Butler University to create the TCU Scholars program. The grant will cover costs for one Shortridge student to earn up to 13 college credits in Butler’s Early College Program (ECP) across four semesters. 23 Shortridge juniors and seniors have participated in ECP since it began in fall 2011.
Butler’s Early College initiative is “the type of innovative program we need more of,” Feeney said.
The program gives the Shortridge honors students the experience of being on a college campus, learning alongside university students in regular classes taught by Butler faculty.
“This program will help students be successful in high school and ease the transition to college,” Feeney said. (Most of the current seniors in ECP have been accepted by four-year colleges for fall entry.)
Given its focus on serving educators, TCU likes supporting local school programs, she said. “We work very closely with Indianapolis Public Schools (IPS).”
Butler partnered with IPS to revive Shortridge as a magnet high school in 2009. That was the same year that Mitch Still of TCU completed his master of business administration degree.
Being “a proud Butler alum,” Still said, he helped bring Shortridge and Butler to TCU’s attention, when he became the Central Indiana division’s service center manager two years ago.
TCU initially helped sponsor the Butler Leadership camp, he said. Shortridge students and teens from across the country have taken part in summer camps for the past three years, learning leadership principles embodied in The Butler Way.
Butler Associate Provost for Student Academic Affairs Mary Macmanus Ramsbottom serves as administrative liaison and director for the ECP. In thanking TCU for the grant, Ramsbottom noted the genuine interest TCU partners have shown in the ECP students.
She said Still and Robert Shula, director of public relations for TCU, met with ECP students, and talked about their own college days and career pathways. The high school students paid close attention when the men recalled being in college and struggling to balance classes and with working full or part-time to meet expenses, Ramsbottom said.
“TCU’s grant will help the next group of Shortridge students excel in Early College,” she said. “Butler loves having community partners like Teachers Credit Union.”

Teachers Credit Union Provides New Online Financial Education Resource

Teachers Credit Union (TCU) announced a new feature on its website that will deliver new financial literacy tools for those interested in receiving expert advice on a broad range of topics. The site is open to anyone and is designed to promote financial education, a cornerstone of TCU’s directives.
Becky Summers, Senior Vice President of TCU, hopes that the TCU Learning Center will be a valuable resource for TCU members and prospective members as well. “We wanted a centralized location where TCU topic-experts could provide tips and educational materials for people interested in increasing their financial knowledge,” said Summers. “Our Core Values at TCU guide our priorities of being a benefit to the communities we serve, and the concept that financial stability provides sustainability; both values that helped form the TCU Learning Center concept.”
The TCU Learning Center is broken into subject categories, covering a range of topics like investments, insurance, loans, business, account management and savings. All of these categories are represented in TCU’s products and services, and these sections will be populated with information from TCU experts in each category. The TCU Learning Center can be accessed at http://www.tcunet.com/home/news/learning_center.

 

Teachers Credit Union Announces Award Winners of Annual Bi-County Basketball Tournament

Lakeville, Indiana 2013

Teachers Credit Union (TCU) announces that is has awarded two student-athletes with the annual W.B. Hawkins Award for excellence in academics and athletics at the annual TCU Bi-County Tournament in northern Indiana.

The winners of the 2013 W.B. Hawkins Award are Lincy Mae Jones of Oregon-Davis High School in Hamlet, Indiana, and Nicholas Armor of LaVille High School. Jones was recognized for her leadership and dedication, earning a 3.9 GPA while performing as a standout on her varsity baseball team and her travel softball team. Jones serves as a member of the National Guard Youth Council and also created a benefit for her grandfather who was diagnosed with cancer.

Armor maintains a 3.96 GPA while playing varsity basketball and serving his community, as well as other communities abroad. Armor lead an effort to refurbish a dangerous playground in his hometown, worked as a mentor to elementary school students during the school year, drove food to underprivileged youth during the summer and helped serve those in need in the Dominican Republic.

The TCU Bi-County Tournament promotes hard work, dedication and teamwork in all aspects of the participant’s lives. The W.B. Hawkins award is presented to the students that make a positive contribution to their community as well as to their school. W.B. Hawkins, former President of Teachers Credit Union from 1962 – 1987, not only dedicated his time to TCU members, but to the credit union movement as a whole.
 

 

Important Notice for Our members regarding Credit Card Surcharges

January, 2013

Beginning January 27, 2013, Visa® and MasterCard® will allow merchants to pass along their payment processing costs to consumers who pay with a credit card. This would mean that a merchant who chooses to exercise this new right could impose a surcharge, sometimes referred to as a “checkout fee,” that could increase your credit card purchase amount by as much as 4% (maximum allowed).

Under the settlement:
• The surcharge cannot exceed the amount that the merchant actually pays to accept credit cards – normally between 1.5% and 3% of the transaction amount.
• Surcharges can only be imposed on credit card transactions only, not on purchases made with debit cards or prepaid cards.
• Merchants must disclose the credit card surcharge clearly – at the store entrance and the point of sale or on the homepage if the merchant does business on the Internet.
• The disclosure must include the amount of the surcharge, the fact that the fee is being charged by the merchant, and that the fee does not exceed the merchant’s cost to accept credit cards.
• The dollar amount of the surcharge must appear on the transaction receipt.
Merchants are not allowed to impose a credit card surcharge in California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, or Texas, where such fees are prohibited under state law.
For more information go to www.knowyourcard.org

 

 

TCU Foundation Commits to a New Techology Initiative

South Bend, Indiana 2012Inside Indiana Business Release December 20, 2012

Mayor Pete Buttigieg announced today that the City of South Bend has been selected as one of nine communities in the United States to participate in the Code for America Fellowship Program in 2013. The other communities are: Kansas City, Las Vegas, Louisville, Oakland, San Francisco, San Mateo County, Calif., Summit County, Ohio (Akron), and New York City.
Through the fellowship program, which is aimed at helping local governments foster technology innovation, developers and designers will be partnered with various departments to collaborate with city leaders to address problems or areas for improvement in local government services and practices. Three Code for America fellows will be assigned to the City of South Bend and start next month.
"This is an exciting announcement for the City of South Bend," said Mayor Pete Buttigieg. "We've made a concerted effort to become a more innovative and technologically creative city. Good government starts with being a smarter and more efficient operation. As a Code for America 2013 partner, we are putting South Bend in high gear as we strive to better serve the people of our community."
The partnership was made possible with the support and collaboration of the City of South Bend, the Community Foundation of St. Joseph County, Saint Joseph Regional Medical Center, AT&T, Memorial Hospital, Teachers Credit Union Foundation, and 1st Source Bank.
Founded in 2009, Code for America held its inaugural fellowship in 2011. In 2012, Code for America has connected 26 fellows with eight cities across the country. Through the Accelerator program, Code for America supports civic startups, and through the Brigade program, Code for America encourages civic participation by organizing local groups of civic technologists to take action in their communities.
"We are very excited to officially announce our partnership with South Bend," said Code for America founder and Executive Director Jennifer Pahlka. "South Bend is a leader in the innovation world, and our fellows will have the chance to be at the forefront of that innovation. With the support of such forward-thinking and dedicated city staff, we look forward to continuing to build long-lasting partnerships with the City."
Announcing the program at Innovation Park at Notre Dame, Mayor Buttigieg explained the Code for America program to community leaders and partners through some of their innovations in other cities. Mayor Buttigieg walked through BlightStatus.org, which was created in New Orleans, and allows residents to simply find out what’s going on with blighted properties in their community. This website eliminates the long process it can take for a resident to figure the status and future of a vacant or abandoned property.
The announcement today caps an outstanding year in technology achievements for the City of South Bend. In 2012, the city launched its new voice-over IP phone system and upgraded its e-mail system for the first time. In addition, South Bend is developing IBM’s Intelligent Operations Center for Smarter Cities software to overhaul its water management system. And, its revamped website won an Honorable Mention in the international MARCOM Awards recently.

 

TCU Announces Partnership with Warsaw School's Robotics Program

Warsaw, IN 2012
 
Teachers Credit Union (TCU) announces continued partnership with Warsaw Community Schools to support Washington School's Science, Technology, Engineering and Mathematics (STEM) Academy robotics teams at their annual TCU robotics tournament. TCU has long been a supporter of Warsaw Community Schools and their stellar STEM program, and TCU is proud to be the presenting sponsor of this great event.
 
The robotics tournament took place on December 5, 2012, between Warsaw second and third grade students, and the winners of that competition headed to the state tournament on December 8. The state tournament highlighted some of the state's best and brightest student-engineers in a tournament that put student creations that blend robotics with Legos on display in a battle to the end.
 

In addition to being the event sponsor, TCU team members from area branches assisted in the competition by being judges of overall execution and success. 

 

 

TCU Announces Partnership with Walnut Elementary School

Crawfordsville, IN 2012
 
Teachers Credit Union (TCU) announces a new partnership with Walnut Elementary School in Crawfordsville to provide funding for a new TCU Reading Resource area in the school. The principal of Walnut Elementary, Darren Haas, brought the concept to Amy Wells, TCU Service Center Manager.
 
The reading resource area will complement the school's library, and provide a more organized system to categorize all reading levels and allow students to keep track of their reading progress. The area will also reduce the amount of time teachers spend searching for resources for their students.
 
TCU strives to be a positive contributor to all communities where our members live and work. By providing this resource to Walnut Elementary, the hope is that these students will experience an even better learning environment.

 

 

TCU Announces Partnership with Indianapolis Zoo

Indianapolis, IN 2012
 
Teachers Credit Union (TCU) has announced a continued partnership with the Indianapolis Zoo as presenting sponsor of Christmas at the Zoo. TCU first joined as presenting partner in 2011.
Last year alone, the zoo saw over 101,000 guests at the holiday-themed event over the course of December. That number is especially impressive because the event itself was only open from 5:00 p.m. to 9:00 p.m., Wednesday through Sunday for one month.
 
In addition to being the event sponsor, Central Indiana TCU Service Centers will also be selling discounted tickets to Christmas at the Zoo to both TCU Members and non-members. Ticket prices are $7.50 for adults and $6.00 for children 12 and under. Children under 2 are free.
 
 

TCU Announces Partnership with College Mentors for Kids

Indianapolis, IN 2012
 
Teachers Credit Union has announced a new partnership with College Mentors for Kids through an event bringing together academic and philanthropic leaders in central Indiana. The presidents of Butler University, Marian University, and University of Indianapolis, along with the chancellor of Indiana University – Purdue University Indianapolis, gathered together to host a celebration at the Allison Mansion on Marian University’s campus to benefit College Mentors for Kids’ unique and innovative mentor program.
 
The gathering to celebrate mentoring was attended by more than 85 individuals and coordinated by author, speaker and philanthropist, Lorene Burkhart. Burkhart is known throughout Indiana and the Midwest for championing causes related to higher education, the arts, women and girls, and families.
 
“College Mentors for Kids provides children the opportunity to understand what college really is by bringing kids to a college campus many times throughout the year, introducing them to several different types of programs and activities on a college campus,” Burkhart stated. “It truly is a wonderful partnership between the public, the colleges, the elementary schools, and the principals.”
 
To date, the event at Allison Mansion has raised $8,000 and is $2,000 away from a $10,000 match from the Ackerman Foundation.
The presidents and chancellor who hosted the event are Butler University president, Mr. James M. Danko, Marian University president, Mr. Daniel J. Elsener, and University of Indianapolis president, Dr. Robert L. Manuel, and IUPUI chancellor, Dr. Charles R. Bantz.
 
College Mentors for Kids’ CEO, Erin Slater, said she is grateful to have Indianapolis’ educational and community leaders join the organization in supporting mentoring and its impact on individuals and the community.
“It is such an honor to have this esteemed group of educational and philanthropic leaders gather together to promote and advance mentoring throughout the Midwest,” Slater said. “This celebration will undoubtedly assist College Mentors in helping school children to envision more opportunities for their education and career, discover new and diverse cultures, and inspire them to give back to the community.”
 
College Mentors operates mentor programs on all four campuses of the hosting presidents and chancellor, serving 225 Indianapolis children through 250 college student volunteers. Program wide, College Mentors connect 1,500 children with 1,700 college student volunteers to participate in weekly, one-on-one mentoring activities on a college campus in their community.
The celebration also featured College Mentors for Kids’ Butler University chapter president, Bridget Hannon, a senior in Science, Technology, and Society, who spoke about her experience as a mentor to kids and a leader for her peers.
“I loved giving back to the community, so I joined College Mentors for Kids to get more involved as a student,” Hannon relayed during her speech. “Now, as chapter president, I am fulfilled when I see the joy our little buddies have when they declare that they want to go to Butler when they grow up.”

Sheila Seedhouse, a College Mentors alumna from Butler University and current principal at Key Learning Community in Indianapolis Public Schools, also spoke about the impact the mentor program made on her commitment to education and the community.
 
“In quiet moments of self-reflection, I wonder how I went from being a pre-med college student five years ago, to a principal in IPS,” Seedhouse said at the event. “Time and time again, I realize it is because of my experiences with College Mentors. Working with students and staff at College Mentors opened my eyes to what is the equivalent to the civil rights movement of our era. I am driven to eliminate the achievement gap that continues to persist in our country.”

 

 

Smooth Transition for Head of TCU

South Bend, Indiana October, 2012By GENE STOWESouth Bend Tribune Correspondent

Paul Marsh, who started at Teachers Credit Union as an accounting intern while he was at Indiana University South Bend more than 20 years ago, and is now president and CEO, has overseen a banner year of growth since his smooth transition to president more than a year ago.

Accumulating frustration with the big national banks that triggered the economic downturn has accelerated a switch to more local institutions, especially credit unions, he says.

“Our membership grew about 9 percent annualized,” Marsh says. “The industry grew an annualized 5 percent. I had to go all the way back into the mid-’80s for that type of growth.

“We have seen a significant amount of growth in people frustrated with banks. Banks use people to make money. We use money to help people. It’s just a different perspective.”

Marsh, an Edwardsburg native who has spent his whole career at TCU, reflects the deep community connections that develop a strong culture among associates and attract more members.

His first job was as a staff accountant working on reconciliations, and he worked in several positions on the financial side, gaining experience in internal audit, finance, cost accounting, strategic planning and asset liability management.

By the mid-1990s, he had worked his way up to controller.

“I worked hard and loved new challenges,” Marsh says. “Opportunities would present themselves and I would step up to the challenges.”

After five years, TCU President Rick Rice asked him to go to the marketing department, a move to the other side of the brain.

“I thought ‘Rick, CPA doesn’t stand for marketing,’” Marsh recalls, but the next day he accepted the change. “If I can’t sell the credit union, maybe I should be let go. I took over our marketing department and did that for about five years and absolutely loved it. I used the other side of my brain, the creative.”

As Rice began planning for retirement and preparing for transition, Marsh took over managing the more than 40 branches with 380 team members.

“It gave me a full understanding of what we do and what makes a difference serving the members,” says Marsh, who kept that job for five years and became president in June 2011.

“Rick was a big part of the transition and bent over backwards to make it successful. He built a great culture of member service that we can build on.

“The board has been great to work for and work with. We have good rapport. The management team and the rest of the staff have been tremendous as well. I’ve worked with a lot of them through the years.”

Copyright © 2012, South Bend Tribune

 

 

TCU Foundation supports a new Job Center in Indy

Indianapolis, Indiana September, 2012Individuals who are chronically unemployed or underemployed can receive personal assistance to enhance their employment skills at the TCU Foundation Job Center at The Indianapolis Public Library’s downtown Central Library, 40 E. St. Clair Street.
 

A $15,000 grant from the TCU Foundation in support of the Job Center was announced at ceremonies on September 20 at Central Library. The TCU Foundation Job Center, located in the 12-seat Computer Training Lab at Central Library, is one of six Indy Library sites where technological training and specialized educational resources are provided at no cost to job seekers. The TCU Foundation Job Center at Central Library is open Mondays from 10 a.m. – 2 p.m. and Fridays from 1 – 5 p.m.
 

Job Centers were launched at various Library locations in June 2011 in partnership with EmployIndy, the non-profit workforce investment board for Marion County, as well WorkOne, a local specialist in career counseling and programming. Visitors can receive one-on-one support from WorkOne specialists and Library computer assistants in using electronic resources to build a résumé, search for jobs, complete job applications, or to upgrade computer skills. In addition to Central Library, Job Center sites are at the College Avenue Branch (4180 N. College Ave.), Eagle Branch (3325 Lowry Road), East 38th Street Branch (5420 E. 38th St.), Southport Branch (2630 E. Stop 11 Road), and Warren Branch (9701 E. 21st St.).
Additional funding for the Job Centers was provided by The Glick Fund, a fund of the Central Indiana Community Foundation, and The Indianapolis Foundation Library Fund through grants to The Indianapolis Public Library Foundation. Those interested in contributing to the Job Center are encouraged to contact the Library Foundation at (317) 275-4700.
Call 275-4099 or visit www.indypl.org for upcoming Job Center program dates and times.

 

TCU to Sponsor Falloween Fest in Walkerton, IN

Walkerton, Indiana September, 2012 During the weekend of September 21-23, 2012, the John Glenn High School campus in Walkerton, IN will become home to a festival with activities for the entire family.

JGHS and JGSC organizations, clubs and teams, community groups from surrounding towns, civic groups and churches participated in this major fund-raising event. Groups provided food, games, special events, activities and entertainment to raise money for student scholarships.

For more information, visit www.jgsc.k12.in.us/schools/john-glenn-high-school/falloween.

How Teachers Credit Union's Call Center Has Achieved 'Excellence'

South Bend, Indiana August, 2012 Teachers Credit Union's TCU Member Call Center has been certified as a "Center of Excellence" by BenchmarkPortal for the second year in a row.

Becky Summers, SVP of sales and marketing for the $2.2-billion credit union, said the BenchmarkPortal ratings look at several measurable factors, including experience of the members. This includes call wait time, abandonment rate and first call resolution.

"One of biggest positives we had was first call resolution," she said. "When members called the reps resolved the problem a high percentage of the time, meaning members did not have to call back." Summers said the call center also earned high marks for employee engagement, which she said was no accident.

"BenchmarkPortal asked our employees how satisfied they are and we got high marks there, too," she said. "We do a lot of training on three fronts: One, soft skills, including 'smiling' on the phone and giving a warm greeting. Two, products and services. The reps know the ins and outs of how things work on a functional level. And three, technical skills, they know how to find information on our core system for the members and do so quickly."

'Special' People Needed. According to Summers, in addition to the emphasis on training, the employees at TCU's call center are "very motivated" to serve its members every day. She said it takes a "special person" to take call after call, and the credit union prides itself on finding people who can handle the stress.

"Sometimes members who call in are happy and other times they are not, and it can be draining," she said. "We start with extensive interviewing and do so over the phone because that is how they are going to do business."
TCU also conducts some face-to-face interviews before hiring a new call center rep, she continued, but what management really wants to know is how the candidates handle themselves over the phone. A final factor is writing skills, because as reps become more advanced they handle e-mail communications, as well.

Why is the TCU call center so successful? Summers said the environment is a "positive one" that allows the reps to get the support they need. The supervisors are in the same space, which allows them to help the reps with a tough call. The reps have wireless headsets that allow them to move around, which Summers noted breaks up the monotony of sitting in one place while handling call after call.

No Outsourcing. Many CUs have chosen to outsource the call center function, but Summers said TCU-which is the largest credit union in Indiana-made a decision to maintain control.
"Given the skills of our reps, we wanted to serve the members ourselves," she explained. "We use outside call center support for certain things, such as reporting fraud on a credit or debit card, but in general we want to serve our members directly."
TCU's relationship with BenchmarkPortal began simply because the credit union was looking for a way to measure its success and investigate best practices for its call center. Summers said the CU was referred to BenchmarkPortal, which synthesizes data "so we can compare to our peers."

"We just wanted to get better at what we do, and the award side is just a bonus," said Summers.
BenchmarkPortal describes itself as the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is involved in call center benchmarking, call center industry reports, call center training and call center certification worldwide.

For info: www.benchmarkportal.com

Credit Union Journal | Monday, August 13, 2012 By Michael Bartlett

 

The Lemonade Day Results Are In: Kids Generated $2.4 Million and Donated $800,000 to Charity

Indianapolis, Indiana July, 2012 Saturday May 19th, was declared as “Lemonade Day” by Indianapolis Mayor Greg Ballard, Lemonade Day 2012 and 15,000 budding entrepreneurs opened up for business in local parks, shopping malls, supermarkets and in their front yards. The weather was hot and sunny, ideal for starting a lemonade business. These budding entrepreneurs, pre-school to high school, turned a profit and learned valuable entrepreneurial skills and life lessons in the process.

This year, based on results surveys returned from families, a record 15,000 Lemonade Day participants raised an estimated $2.4 million and donated more than an estimated $800,000 to charity. As per the months of training prior to the event, the kids are encouraged to “spend a little” for themselves, “save a little” in the bank, and “share a little” with charities of their own choosing.

Championed by local inventor and entrepreneur Scott Jones, and presented by Teachers Credit Union (TCU), Lemonade Day is a free Greater Indianapolis Area initiative designed to teach children how to start, own and operate their own business – a lemonade stand. Jones launched Lemonade Day in 2010 and set a national Lemonade Day record for the largest number of participants in a city’s first year: 7,400. Last year, 10,000 kids participated. Mayor Ballard and Governor Daniels have been great supporters since Lemonade Day’s inception. This year, the day before Lemonade Day, several kids were invited by Governor Daniels to set up lemonade stands on the Statehouse lawn to raise money for charity and to remind people to stop at a lemonade stand on Lemonade Day.

“When you think about the revenues these kids are generating in a single day, over $2.4 million, it’s incredible. To give this some perspective, Apple earns $1.6 million a day from its App Store,” said Jones. “What’s more, these kids are learning that they can be both entrepreneurs and philanthropists. I’m very proud of the fact that they donated over $800,000 to charities of their choosing, rivaling one of Indiana’s largest black-tie fundraisers, Zoobilation. We’re not only inspiring the next generation of entrepreneurs but also the next generation of philanthropists.”

“I’m so incredibly proud of these kids – donating one-third of their sales to charity tells you something about the spirit of these kids and their parents,” said Mayor Ballard. “I can’t wait to see the talents these young entrepreneurs bring to Indianapolis in years to come.”

For more information, visit www.indianapolis.lemonadeday.org.

 

 

Important Message: Email Scam Attempts

Indiana July, 2012 Please be aware of a new email scam targeting TCU members. Scammers are sending emails containing the following message "On behalf of Teachers Credit Union (tcu) you have been issued a $1,000 Visa Gift Card free of charge". This email prompts you to click on a link to claim a TCU Visa® Gift Card. This email is not from Teachers Credit Union, and TCU would never send a message like this particular email. Please do not click on this link.

 

  

Teacher Planner Survey

Indiana July, 2012Did you receive a TCU 2012/2013 Teacher Planner? We want your feedback! Please click here to complete the short survey.
 

Important Reminder: Protect your Financial Information

South Bend, IN. July 9, 2012At TCU, we take every measure to ensure your personal financial information is protected.  As a reminder, never give out your personal financial account or debit card information to an unknown source. If you think you may have been the victim of fraudulent activity on your TCU account, call the TCU Member Call Center for assistance at (800) 552-4745 or click here for more information about security.

TCU Earns Prestigious Center of Excellence Recognition for 2nd year in a Row

South Bend, IN. June 21, 2012The TCU Member Call Center has been certified as a Center of Excellence by BenchmarkPortal for the second year in a row. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

“We are honored to be certified as a Center of Excellence for the second year in a row,” said Becky Summers, Senior Vice President at TCU. “Our team members work incredibly hard to deliver industry-leading products and services for our members, and our Member Call Center is proud to be ranked in the top 25 call centers in their class."

“Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world,” said Bruce Belfiore, CEO of BenchmarkPortal. “This achievement confirms the call center’s ability to deliver service that is both efficient and effective.

Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

Congratulations TCU Member Call Center!

South Bend Tribune Readers Show Love for TCU!

South Bend, Indiana June 11, 2012Readers of the South Bend Tribune were asked to vote on their favorite area businesses in four main categories; Retail, Service, Places and Entertainment and Dining. Time and time again, readers chose TCU as their #1! We rank #1 in the following industries: Best Bank, Best Credit Union and Best Mortgage Company.

TCU Travel Club also received recognition, placing second as favorite travel agency! This is truly an honor for all of us. A big thank you to our fans in the South Bend area - we appreciate you too!

Teachers Credit Union Proud to Sponsor the Indianapolis Children’s Museum

Indianapolis, Indiana May 27, 2012Teachers Credit Union (TCU) announced today that it has joined the Indianapolis Children’s Museum as Presenting Sponsor of the Hot Wheels® For Real exhibit now headlining the museum.

The Indianapolis Children’s Museum has worked on an exhibit in conjunction with one of Mattel’s longest-running toy products, the Hot Wheels® line. Life-sized replicas of some of the toy’s most recognizable models are on display, as well as usable tracks for the die-cast models.

TCU has been a supporter of the Indianapolis Children’s Museum for over 20 years, and is proud of the strong community impact the museum has on the city of Indianapolis and the surrounding populations.

TCU and 92.3 WTTS partner with the Library and Boys & Girls Club of Central Indiana

Indianapolis, Indiana April 24, 2012Teachers Credit Union (TCU), 92.3 WTTS and the Indianapolis Public Library announced a new partnership focusing on a book drive and literacy initiative to benefit Boys and Girls Clubs of Central Indiana (BGCI). The initiative is known as Reading for Hope.

Reading for Hope is the first collaboration of its kind in Indianapolis, bringing together the resources of the financial, radio and public library industries to benefit the BGCI. Reading for Hope is centered on a city-wide book drive, culminating in a book report challenge for participants at the BGCI. Kids who complete a book report this summer will receive a book of their own to start their own library, a TCU Book Light, and will be eligible for additional prizes the more reports they complete.

“For the past six years, WTTS and the Indianapolis Public Library have teamed up to enrich children’s reading programs through the power of music,” said Brad Holtz, Program Director at WTTS. “With the help of TCU and the Boys & Girls Club, Reading for Hope is yet another way to grow these efforts and make a positive impact in our community.” 

On Saturday, May 12, individuals who donate a new or gently used pre-teen appropriate book will automatically qualify to win passes to all WTTS summer shows at the Farm Bureau Insurance Lawn at White River State Park and a summer pass to Sun King Studio 92. The book drive is scheduled for Saturday, May 12 from 11:00 a.m. to 2:00 p.m. at the following locations:

  • Lawrence Public Library Branch, 7898 N. Hague Road
  • Glendale Public Library Branch, 6101 N. Keystone Avenue
  • Southport Public Library Branch. 2630 E. Stop 11 Road
  • Irvington Public Library Branch, 5625 E. Washington Street
  • TCU Avon Service Center, 7607 E. US Highway 36

TCU Insurance Agency Celebrates Ten Year Anniversary

Plymouth, Indiana April 12, 2012

Teachers Credit Union Insurance Agency (TCUI) is celebrating its tenth year in business. TCUI became Teachers Credit Union’s wholly-owned subsidiary in 2002 and operates as an independent agency from five branch locations and its headquarters in Mishawaka.

TCU Insurance Agency offers insurance coverage for every aspect of life, from business needs to everyday life. Recently TCUI acquired Freedom Insurance Agency in Plymouth, IN, in order to better serve the growing number of clients in the market. TCUI employs 40 licensed insurance professionals holding over 15 professional designations, with over 100 years of combined industry experience.

“We are incredibly proud of our history of insurance service to our communities,” said Greg Danner, Senior Vice President of Affiliated Service at Teachers Credit Union. “We look forward to continued growth and success as we reach into new markets.”

TCU Insurance Agency Acquires Freedom Insurance Agency

Plymouth, Indiana March 23, 2012Teachers Credit Union (TCU) Insurance Agency has announced the acquisition of Freedom Insurance Agency, located in Plymouth, Indiana. The acquisition will increase the reach and coverage of TCU Insurance Agency, and will benefit Freedom Insurance Agency policyholders by offering them additional products and services available at TCU Insurance Agency.

Freedom Insurance Agency covered home, auto, business, life and health insurance. All Freedom policyholders will become TCU Insurance policyholders, effective immediately. There will be no interruption in coverage, and former Freedom Agency clients will be able to take advantage of all that TCU Insurance Agency has to offer right away.

TCU Insurance also hired Leann Davis, Freedom’s former primary agent. Davis will be relocated to the TCU insurance Plymouth office, located at 120 E. Washington Street, Plymouth, Indiana. This acquisition will better position TCU Insurance in the Marshall County and surrounding areas, along with giving TCU members and non-members the opportunity to work with Davis on their personal insurance needs.

 

Teachers Credit Union Receives Four Diamond Awards for Outstanding Marketing

South Bend, Indiana March 14, 2012Teachers Credit Union (TCU) was recently honored with four Diamond Awards, which recognize outstanding marketing and business development achievements in the credit union industry.

The awards were presented by the Credit Union National Association (CUNA) Marketing and Business Development Council, a national network comprised of nearly 1,000 credit union marketing and business development professionals. Awards are given in each of 33 categories ranging from advertising to community events and beyond.

TCU won the awards for their TCU 2011-2012 Teacher Planner, branded departmental materials, New Member Welcome Packet, and their All Access Checking campaign.

Tara Holloway, Assistant Vice President of Marketing and Research at TCU, accepted the awards. “TCU is proud to be recognized for the hard work of our marketing team,” said Holloway. “We create our own marketing materials in-house, so these awards are especially personal.”

Award winners were recognized at the council’s 19th annual conference held March 7-10 in New Orleans, LA. For more information on the Diamond Awards or to view the entire list of winners, go to www.cunamarketingcouncil.org.

 

TCU and Junior Achievement of Michiana Host Fourth Annual Titan Challenge

South Bend, Indiana February 28,2012Junior Achievement (JA) of Michiana and Teachers Credit Union (TCU) are holding the fourth annual Titan Challenge at Bethel College. During the morning of March 2, 2012 teams of students from several Michiana-area high schools will compete to determine the top "titan of industry" as they play against teams from other schools. Each member of the winning team will receive up to $2,000 in scholarship money.

JA Titan is a high school-level interactive online business simulation designed to teach students about running a successful business and the decisions that are important in maintaining a successful enterprise in the face of stiff competition. Players serve as the "CEO" of a virtual company and make five key decisions regarding product pricing, production levels, marketing expenses, research & development expenses, and capital improvement expenses. It is designed to complement the high school economics, math, and social studies curriculum.

Students are on a management team of a “virtual” company and need to make critical decisions about the business in order to make a profit in a very competitive industry. Each student team must make five important decisions each quarter of play:
  • The price of the product.
  • How many items to produce
  • How much money to spend on marketing.
  • Whether to expand production through capital investment.
  • How much money to spend on research and development.
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