Personal

When do I enter my service codes on this new PAL System?

The new PAL system is committed to providing a convenient and easy experience. It does not require you to remember any sequence of service codes. The system will take you through the menus and prompt you every step of the way – and you have the choice of using touch tones or speech recognition!

Do I have to use the speech enabled option?

TCU's goal is to provide our members with the options to better serve their individual needs. You have the choice on the New PAL system to choose either speech enabled or touch tones each time you log in to create your ideal PAL experience.

The system is asking for my PIN, is that the same as my old PAL access code?

Yes. The New PAL System will ask for your member number, then your PIN – this is the same number you have used to access PAL previously.

Can I make a loan payment for a different amount than the regular payment?

• Yes. After you enter your member number and access code choose 3 to transfer funds, then choose 1 to transfer funds. 
• Select the account you wish to transfer funds from. 
• Select the loan from the list of accounts to transfer to. 
• Enter the amount you would like to transfer in dollars and cents followed by pound key. 
• Choose 1 to confirm the payment or 2 to cancel. 

How do I transfer funds to another membership?

• After you enter your member number and access code choose 3 to transfer funds, then choose 1 to transfer funds. 
• Select the account you wish to transfer funds from. 
• Press the * key to transfer funds to another membership. 
• Enter the member number you would like to transfer to, and the appropriate account number. If it is checking account press 1, saving account press 2,  loan account press 3. 
• Enter the amount you would like to transfer in dollars and cents followed by pound key. 
• Choose 1 to confirm the cross member transfer or 2 to cancel. 

How do I get a listing of the checks that have cleared?
Touch tone

• After you enter your member number and access code choose 1 to inquire on your accounts.
• Select 1 for checking accounts
• Select the account you want the history on
• Select 2 for recent history
• Select 4 for check transactions

Voice

• "Account history"
• "Checking"
• "History"
• "Check"

Is my money market account considered a checking or savings account?

• Savings
• Indexed Money Market
• Money Market Savings

Checking

• Relationship Money Market
• Money Market Checking
• Savers Club Money Market