You can say this much about 2020: None of us will ever forget it.
At TCU, the year was memorable not only for the challenges the pandemic created in our personal and professional lives, but also for our members’ and team members’ deep commitment to ensuring that we get to the other side of this, together.
Taking a look back…
When it comes to service, TCU’s personal approach supported members hit hard in recent months. TCU called more than 37,000 members to see how the credit union could help — deferring more than 26,000 loans and waiving over 20,000 fees.
This year TCU also completed the acquisition of New Buffalo Savings Bank, and added three new locations in New Buffalo, Sawyer and Three Oaks, Michigan, further expanding the credit union’s presence in southwest Michigan.
TCU unveiled its renovated corporate headquarters at 110 S. Main St. in downtown South Bend — the first major upgrade since the building opened in 1986. The project involved a complete update of the 60,000 square-foot facility, including adapting the ground-floor service center to meet members’ modern needs, upgrading technology and redesigning office space.
When it comes to innovation, TCU made it easier to open accounts and apply for loans online. We added online appointment scheduling (tcunet.com/book) for greater convenience. We also utilized live chat and our chatbot, Alice, to answer members’ questions in the most efficient fashion.
When it comes to community, TCU and the TCU Foundation donated more than $800,000 to nearly 200 nonprofit and community organizations. Team members volunteered more than 4,500 hours with causes close to their hearts.
Together, we worked to keep members and employees safe in our service centers while continuing to offer the personal assistance that’s at the heart of TCU’s mission of “people helping people.”