The coronavirus (COVID-19) is impacting us all. As your credit union, we are focusing on ways we can be here for you.
For members who are experiencing a loss of income, we are implementing relief measures to help bridge the gap until the outbreak subsides.
The measures include:
- 90-Day Member Assistance Loan1
- Loan Payment Deferment Assistance2 provided at no charge
- Delinquent Loan Collection Solutions to support members who may fall behind on loan payments during the outbreak
- Waiver of early withdrawal penalty on Certificates3 to allow members access to their funds
If you need assistance or additional information, please call TCU Member Services at (800) 552-4745 Monday through Friday from 7 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.
COVID-19 is a severe public health emergency for our members and the communities we serve. It is also a major economic shock. TCU remains committed to mitigating the consequences of the pandemic.
As always, we are here for you.
1 Member Assistance Loan available to qualified borrowers. Loan amount subject to credit underwriting and approval. Interest accrues from the date of loan closing. Principal and interest due at loan maturity.
2 Applies to consumer installment loan products with TCU. Real estate loans not eligible. Approval may be subject to other terms and conditions. Original loan terms may be modified or affected by approved requests. Interest will continue to accrue during modification period.
3 Maximum $5,000 withdrawal per transaction. Limit of one withdrawal every 30 days.