We're Here for You: Relief Measures for Members Impacted by COVID-19

A philosophy of “people helping people” is at the heart of TCU’s mission. That’s why TCU is extending assistance to members who are facing financial challenges as a result of the COVID-19 outbreak.

The coronavirus (COVID-19) is impacting us all. As your credit union, we are focusing on ways we can be here for you.

For members who are experiencing a loss of income, we are implementing relief measures to help bridge the gap until the outbreak subsides.

The measures include:

  • 90-Day Member Assistance Loan1
  • Loan Payment Deferment Assistance2 provided at no charge
  • Delinquent Loan Collection Solutions to support members who may fall behind on loan payments during the outbreak
  • Waiver of early withdrawal penalty on Certificates3 to allow members access to their funds

If you need assistance or additional information, please call TCU Member Services at (800) 552-4745 Monday through Friday from 7 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.

COVID-19 is a severe public health emergency for our members and the communities we serve. It is also a major economic shock. TCU remains committed to mitigating the consequences of the pandemic.

As always, we are here for you.