A Guide to Secure Mobile Banking

Mobile banking is convenient. However any device that is connected to the internet still needs to be wary of cyber security. Read these quick tips to learn how to better protect your mobile phone from hacks and scams. 

Banking with your mobile device is second nature these days. We don’t think twice about jumping on our mobile banking app – whenever we want and wherever we are - to deposit a check, transfer money or review a recent transaction. That’s the beauty of it. 

But, as with everything else in your digital life, taking a few proactive steps can improve your online security and protect your financial information from cybercriminals. With October being Cybersecurity Awareness Month, we thought we’d share some tips on how to secure your personal and financial information online.


Bank Safely Online Tips

  • Use a VPN to hide your IP address. A VPN (virtual private network) gives you a private network even when you’re using public wi-fi, thus preventing scammers from tracking (and hacking) your mobile device.
  • Always choose multi-factor authentication. Most money apps will require this, but if your chosen app gives you the option, be sure to say yes to multi-factor authentication. 
  • Never share your password or save it to your device. Don’t share your password with anyone, and follow suggested guidelines for choosing a strong password, including alternating between uppercase letters, lowercase letters, numbers, and symbols. Make it as difficult as possible for cyber thieves to obtain your information.
  • Brush up on your knowledge of scams. It’s important to keep yourself updated on the latest banking scams and how to recognize one if you’re targeted. Never answer a text or email that asks for your account details, even if it appears to be from TCU or another trusted financial institution.
  • Protect your phone. Consider installing an antivirus app on your phone as well as a location-tracking app so you can find your phone if it gets lost. Be sure to lock your phone after using it and to log out of the mobile banking app when you’re done. And always keep your phone in a safe place. 


We’re committed to ensuring your private information stays private. Remember, TCU will never call, email, or text you to ask for your personal or account information. Visit our Security Information page to learn more about additional steps you can take to stay safe from fraud and identify theft on the internet.