A Live Teller machine, or “interactive teller machine” (ITM), offers an interactive yet convenient banking experience. With Live Teller, members choose to make regular ATM transactions, or to transact with an onscreen TCU team member, all from the comfort of their vehicle. The live teller can help with a number of transactions, including depositing or cashing checks, making withdrawals, making loan payments, or transferring money.
During this time of continued precaution, the health and safety of our members and team members is especially important. Live Teller provides members with an alternative option to speak to someone when they prefer to not enter a branch.
Live Teller is available from 8 a.m. to 6 p.m. (8 a.m. to 1 p.m. on Saturdays), affording members extra time to receive personal assistance regarding their account inquiries.
A helpful tip for using the ITM is to make sure to touch the screen only if you want to speak with a Live Teller. If you want to conduct a regular ATM transaction, simply insert your card, and the transaction will proceed as normal.
There are now three Live Teller machines available. Feel free to stop by the Bittersweet branch in Mishawaka, Jefferson Boulevard branch, or our State Road 23 branch in Granger to give the ITMS a try!