Mobile & Online Banking

Enrollment 

This information applies to personal banking members. If you have a business membership, you do not need to take any action at this time.

You will want to have the following information handy when you're ready to enroll:

  • Member number (without leading zeros)
  • Date of birth
  • Social Security number
  • Access to your primary email address and mobile phone so we can send you the verification code that allows you to complete your enrollment
  • You can check your device settings here
     
Enrolling from desktop
 
 
 
Enrolling from a mobile device

Image of new TCU mobile banking app icon for personal banking

Please download the new TCU Mobile Banking app. It's the one with the blue background in your device's app store. (The app with the white background is for business online banking.)

Download the TCU app for Android

Download the TCU app for iPhone

Once you're on the enrollment page:

  1. Enter your member number, the last four digits of your social security number, and your date of birth, then click "Continue."
  2. You will then be asked to verify your masked member information, after which you select where you want the verification code sent for multi-factor authentication (an additional layer of security to protect your account information) and click "Continue."
  3. Enter the delivered verification code* you received, then slide the toggle left-to-right to enable "Remember this device" (if desired). Click "Continue."
  4. Next, you will see your converted username. Note: If your converted username does not meet the minimum requirements for usernames on the new platform, you will have to modify your username to meet these requirements.
  5. Once an available username is entered and password requirements are met, click "Continue" to complete enrollment. You will also be prompted to enter an email address where you would like to receive notifications.
  6. Click "Close" on the screen with the successful completion message and return to the login screen to begin using the new Online Banking.

Note: When logging in for the first time, you will be presented with TCU's disclosure. You must scroll to the end of the disclosure statement before the "Accept" button becomes active. Once you click "Accept" to continue, you will then select the method for receiving your verification code. Enter the code to continue to the home screen.

ENROLL NOW


* Verification Code: The verification code allows you to complete your enrollment. Each code is only active for 15 minutes. If you select to receive your code via email, please look for a message from "[email protected]". If you don't see it in your inbox, make sure to check your spam or junk folder and remember to add it as a trusted address going forward. If you don't receive a code within a few minutes, please contact Member Services at (800) 552-4745 or chat with a representative online during normal business hours

Custom Navigation Tiles

Your new Mobile & Online Banking experience is organized into easy-to-navigate "tiles". You can add or delete them to your dashboard so you only see the ones you use. Click on each tile below to learn more!


Frequently Used

 


Accounts

 


Checking

 


Payments

 


Debit & Credit Cards

 


Money in Your Pocket

 

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