TCU VISA Auto Rental Collision Damage Waiver Benefit Guide
Your Guide to Beneﬁt describes the beneﬁt in effect as of 4/1/17. Beneﬁt information in this guide replaces any prior beneﬁt information
You may have received. Please read and retain for Your records. Your eligibility is determined by Your ﬁnancial institution.
For more information about the benefit described in this guide, call the Benefit Administrator at (800) 348-8472, or call collect outside the U.S. at (804) 673-1164.
Account means Your credit or debit card Accounts.
Actual Cash Value means the amount a Rental Vehicle is determined to be worth based on its market value, age and condition at the time of loss.
Eligible Person means a cardholder who pays for their auto rental by using their eligible Account.
Rental Car Agreement means the entire contract an eligible renter receives
when renting a Rental Vehicle from a rental car agency which describes in full all of the terms and conditions of the rental, as well as the responsibilities of all parties under the contract.
Rental Vehicle means a land motor vehicle with four or more wheels as described in the participating organization’s disclosure statement which the eligible renter has rented for the period of time shown on the Rental Car Agreement and does not have a manufacturer’s suggested retail price exceeding the amount shown on the participating organization’s disclosure statement
You or Your means an Eligible Person who uses their eligible card to initiate and complete the rental car transaction.
Additional Provisions for Auto Rental Collision Damage Waiver
- Signed or pinned transactions are covered as long as You use Your eligible Account to secure the transaction.
- You shall do all things reasonable to avoid or diminish any loss covered by this beneﬁt. This provision will not be unreasonably applied to avoid claims.
- If You make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and Your beneﬁt may be cancelled.
- Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
- No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives Proof of Loss. No legal action against the Provider may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against the Provider unless all the terms of the Guide to Beneﬁts have been complied with fully.
- This beneﬁt is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Beneﬁts may be modiﬁed by subsequent endorsements. Modiﬁcations to the terms and conditions may be provided via additional Guide to Beneﬁts mailings, statement inserts, statement messages, or electronic notiﬁcation. The beneﬁts described in this Guide to Beneﬁts will not apply to cardholders whose Accounts have been suspended or cancelled.
- Termination dates may vary by ﬁnancial institutions. Your ﬁnancial institution can cancel or non-renew the beneﬁts for cardholders, and if they do, they will notify You at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these beneﬁts and is solely responsible for its administration and claims. The Beneﬁt Administrator provides services on behalf of the Provider.
- After the Beneﬁt Administrator has paid Your claim, all Your rights and remedies against any party in respect of this claim will be transferred to the Beneﬁt Administrator to the extent of the payment made to You. You must give the Beneﬁt Administrator all assistance as may reasonably be required to secure all rights and remedies.
- This beneﬁt does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.
Auto Rental Collision Damage Waiver
No cardholder wants to incur the expense of repairing or replacing a rented car. But accidents do happen, and vehicles
do get stolen.
No matter what happens to Your rental car, You can be covered with Auto Rental Collision Damage Waiver. Auto Rental Collision Damage Waiver reimburses You for damages caused by theft or collision – up to the Actual Cash Value of most rented cars. Auto Rental Collision Damage Waiver covers no other type of loss. For example, in the event of a collision involving Your rented vehicle, damage to any other driver’s car or the injury of anyone or anything is not covered. Rental periods of ﬁfteen (15) consecutive days within Your country of residence, and thirty-one (31) consecutive days outside it, are both covered. (Longer rental periods, however, are not covered.)
You are eligible for this beneﬁt if Your name is embossed on an eligible card issued in the United States and You use it to initiate and complete Your entire car rental transaction. Only You as the primary car renter and any additional drivers permitted by the Rental Car Agreement are covered.
How Auto Rental Collision Damage Waiver Works With Other Insurance
Auto Rental Collision Damage Waiver covers theft, damage, valid loss-of-use charges imposed and substantiated by the auto rental company, administrative fees and reasonable and customary towing charges, due to a covered theft or damage to the nearest qualiﬁed repair facility.
If You do have personal automobile insurance or other insurance that covers theft or damage, this beneﬁt reimburses You for the deductible portion of Your car insurance or damage, this beneﬁt reimburses You for the deductible portion of Your car insurance or
If You do not have personal automobile insurance or any other insurance, the beneﬁt reimburses You for covered theft, damage, or administrative and loss-of-use charges imposed by the rental company, as well as reasonable towing charges that occur while You are responsible for the vehicle.
If You are renting outside of Your country of residence, the coverage provided under this beneﬁt is primary and reimburses You for covered theft, damage, or administrative and loss-of-use charges imposed by the rental company, as well as reasonable towing charges that occur while You are responsible for the vehicle.
How to Use Auto Rental Collision Damage Waiver
- Use Your card to initiate and complete Your entire car rental transaction.
- Review the auto rental agreement and decline the rental company’s collision damage waiver (CDW/LDW) option, or a similar provision, as accepting this coverage will cancel out Your beneﬁt. If the rental company insists that You purchase their insurance or collision damage waiver, call the Beneﬁt Administrator for assistance at (800) 348-8472. Outside the United States, call collect at (804) 673-1164.
This beneﬁt is in effect during the time the rental car is in Your (or an authorized driver’s) control, and it terminates when the rental company reassumes control of their vehicle.
This beneﬁt is available in the United States and most foreign countries (with the exception of Israel, Jamaica, the Republic of Ireland or Northern Ireland). However, this beneﬁt is not available where precluded by law, or where it’s in violation of the territory terms of the auto rental agreement, or when prohibited by individual merchants. Because regulations vary outside the United States, check with Your auto rental company and the Beneﬁt Administrator before You travel, to be sure that Auto Rental Collision Damage Waiver will apply.
Vehicles Not Covered
Certain vehicles are not covered by this beneﬁt, they consist of: expensive, exotic, and antique cars; cargo vans; certain vans; vehicles with an open cargo bed; trucks; motorcycles; mopeds; motorbikes; limousines; and recreational vehicles.
Examples of expensive or exotic cars are the Alfa Romeo, Aston Martin, Bentley, Corvette, Ferrari, Jaguar, Lamborghini, Lotus, Maserati, Maybach, McLaren, Porsche, Rolls Royce, and Tesla. However, selected models of Audi, BMW, Mercedes-Benz, Cadillac, Inﬁniti, Land Rover, Lexus, Lincoln, and Range Rover are covered.
An antique car is deﬁned as one that is over twenty (20) years old, or one that has not been manufactured for ten (10) years or more.
Vans are not covered. But those designed as small-group transportation vehicles (seating up to nine (9) people, including the driver) are covered.
If You have questions about a speciﬁc vehicle’s coverage or organization where the vehicle is being reserved, call the Beneﬁt Administrator at (800) 348-8472, or call collect outside the United States at (804) 673-1164.
Related Instances & Losses Not Covered
- Any obligation You assume under any agreement (other than the deductible on Your personal auto policy)
- Any violation of the auto rental agreement or this beneﬁt
- Injury of anyone, or damage to anything, inside or outside the Rental Vehicle
- Loss or theft of personal belongings
- Personal liability
- Expenses assumed, waived, or paid by the auto rental company, or its insurer
- The cost of any insurance, or collision damage waiver, offered by or purchased through the auto rental company
- Depreciation of the Rental Vehicle caused by the incident including, but not limited to, “diminished value”
- Expenses reimbursable by Your insurer, employer, or employer’s insurance
- Theft or damage due to intentional acts, or due to the driver(s) being under the inﬂuence of alcohol, intoxicants, or drugs, or due to contraband, or illegal activities
- Wear and tear, gradual deterioration, or mechanical breakdown
- Items not installed by the original manufacturer
- Damage due to off-road operation of the Rental Vehicle
- Theft or damage due to hostility of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities)
- Conﬁscation by authorities
- Vehicles that do not meet the deﬁnition of covered vehicles
- Rental periods that either exceed, or are intended to exceed, ﬁfteen (15) consecutive days, within Your country of residence, or thirty-one (31) days outside Your country of residence
- Leases and mini leases
- Theft or damage as a result of the authorized driver’s and/or cardholder’s lack of reasonable care in protecting the Rental Vehicle before and/or after damage or theft occurs (for example, leaving the car running and unattended)
- Theft or damage reported more than forty-ﬁve (45) days* after the date of the incident
- Theft or damage for which a claim form has not been received within ninety (90) days* from the date of the incident
- Theft or damage for which all required documentation has not been received within three hundred and sixty-ﬁve (365) days after the date of the incident
- Theft or damage from rental transactions that originated in Israel, Jamaica, the Republic of Ireland, or Northern Ireland
*(Not applicable to residents in certain states)
Filing a Claim
It is Your responsibility as a cardholder to make every effort to protect Your Rental Vehicle from damage or theft. If You have an accident, or Your Rental Vehicle has been stolen, immediately call the Beneﬁt Administrator at (800) 348-8472 to report the incident, regardless of whether Your liability has been established. Outside the United States, call collect at (804) 673-1164.
You should report the theft or damage as soon as possible but no later than forty-ﬁve (45) days from the date of the incident.
The Beneﬁt Administrator reserves the right to deny any claim containing charges that would not have been included, if notiﬁcation occurred before the expenses were incurred. Thus, it’s in Your best interest to notify the Beneﬁt Administrator immediately after an incident. Reporting to any other person will not fulﬁll this obligation.
What You Must Submit to File a Claim
At the time of the theft or damage, or when You return the Rental Vehicle, ask Your car rental company for the following documents:
- A copy of the accident report form
- A copy of the initial and ﬁnal auto rental agreements (front and back)
- A copy of the repair estimate and itemized repair bill
- Two (2) photographs of the damaged vehicle, if available
- A police report, if obtainable
- A copy of the demand letter which indicates the costs You are responsible for and any amounts that have been paid toward the claim
Submit all of the above documents from the rental company, along with the following documents, to the Beneﬁt Administrator:
- The completed and signed Auto Rental Collision Damage Waiver claim form. Important : This must be postmarked within ninety (90) days* of the theft or damage date, even if all other required documentation is not yet available – or Your claim may be denied.
- A copy of Your monthly billing statement (showing the last 4 digits of the Account number) demonstrating that the entire rental transaction was made on Your eligible Account.
- A statement from Your insurance carrier (and/or Your employer or employer’s insurance carrier, if applicable), or other reimbursement showing the costs for which You are responsible, and any amounts that have been paid toward the claim. Or, if You have no applicable insurance or reimbursement, a statement of no insurance or reimbursement is required.
- A copy of Your primary insurance policy’s Declarations Page (if applicable) to conﬁrm Your deductible. (This means the document(s) in Your insurance policy that lists names, coverages, limits, effective dates, and deductibles).
- Any other documentation required by the Beneﬁt Administrator to substantiate the claim.
Finally, please note that all remaining documents must be postmarked within three hundred and sixty-ﬁve (365) days* of the theft or damage date or Your claim may be denied.
*Not applicable to residents of certain states.
For faster ﬁling, or to learn more about Auto Rental Collision Damage Waiver, visit: www.eclaimsline.com.
Finalizing Your Claim
Your claim will typically be ﬁnalized within ﬁfteen (15) days, after the Beneﬁt Administrator has received all the documentation needed to substantiate Your claim.
Transference of Claims
Once Your claim has been paid, all Your rights and remedies against any party in regard to this theft or damage will be transferred to the Beneﬁt Administrator, to the extent of the cost of payment made to You. You must give the Beneﬁt Administrator all assistance as may reasonably be required to secure all rights and remedies.
FORM #ARCDW – 2017 (Stand 04/17)