The Bill Payment Overview is meant to provide you basic information about Bill Payment. Please see the Internet Bill Payment Agreement following the Overview for terms and conditions governing Bill Payment.
Bill Payment Overview
Teachers Credit Union offers Bill Payment services for Internet Banking users from FIS. Bill Payment provides the capability to initiate payment of bills online, and eliminates the need to write checks and pay postage. One time or recurring payments can be scheduled 24 hours a day 7 days a week. Bill Payment is accessible through TCU's Internet Banking site, which provides the latest encryption technology available for secure transactions.
Bill Payments are only processed on actual business days and the payments can take anywhere from 3 to 5 business days to reach the payee. The main variable in processing time is whether the payee accepts electronic payments or requires a physical check. Electronic transactions require you to allow 3 business days and checks require you to allow 5 business days to be received. The TCU Share Draft Account you designate will be debited within 2 business days of the processing date specified. Bill Payment transactions appear on monthly statements as ACH debits with the payee names.
TCU does not initiate the Bill Payment transactions. All Bill Payment transactions are processed by FIS. If you have questions about a Bill Payment transaction, contact Teachers Credit Union at 800-552-4745.
STOP PAYMENT FEES:
If you request a stop payment on an item, a $33 fee will be debited to your TCU Share Draft Account.
ACH NSF (NON-SUFFICIENT FUND) FEES:
If funds are not available in your Share Draft Account and your first designated overdraft source to cover any Bill Payment processed, TCU will assess an ACH NSF fee in accordance with TCU's current NSF fee schedule ($32).
If an Internet Bill Payment transaction is returned for non-sufficient funds, subsequent Bill Payment transactions will be suspended/stopped until the non-sufficient funds situation has been corrected. FIS reserves the right to terminate the Internet Bill Payment service for non-sufficient funds activity.
CANCELLATION OF SERVCE:
In order to cancel your Internet Bill Payment service, contact Teachers Credit Union at 800-552-4745, or by mail: Teachers Credit Union 110 South Main St. South Bend, IN 46601.
TCU and FIS reserve the right to cancel Bill Payment at any time for misuse of the service. TCU may send Bill Payment users email notifications for Bill Payment actions and cancellations at any time.
INTERNET BILL PAYMENT AGREEMENT
This agreement governs Internet Bill Payment offered by Teachers Credit Union (TCU). TCU provides access to Internet Bill Payment through FIS (Internet Bill Payment Service) to those members who use Internet Banking. By using your Internet Banking password you will authorize the Bill Payment Service to make payments on your behalf to others from a designated TCU Share Draft Checking Account via the Internet.
- PASSWORDS AND SECURITY:
You will access Bill Payment through Internet Banking after you have entered your Internet Banking Password. You are responsible for transactions made with your Internet Banking password.
- TYPES OF AVAILABLE ELECTRONIC TRANSFERS AND LIMITS:
Bill Payments that you authorize will be deducted from the TCU Share Draft Account you designate. You will be given the ability to set up merchants, institutions or individuals that you would like to pay. You are not permitted to designate governmental agencies or courts. You or any persons who you have authorized to use your Internet Banking Password and Internet Bill Payment Service can perform the following transactions.
a. From your designated TCU Share Draft Checking Account, pay any payee in accordance with this agreement a one-time or recurring amount.
b. Obtain information (payee information, payment status information, etc.) about your Bill Payment account status.
If you initiate a Bill Payment that is returned for non-sufficient funds, your Bill Pay account will be blocked and you will be unable to submit additional Bill Payment requests until the account is properly funded and the return(s) cleared. Each transfer or Bill Payment that creates an overdraft will be charged a non-sufficient funds (NSF) fee in accordance with TCU's current NSF fee schedule ($32).
Transactions cannot be made from any account in an unavailable status, such as a dormant or inactive account or an account for which funds are held or pledged, accounts not in good standing with TCU, or from any account subject to legal process or other encumbrance restricting the transfer.
- POSTING AND TIMING OF TRANSACTIONS AND DOCUMENTATION OF TRANSACTIONS:
You should allow at least 3 business days for electronic payments and 5 business days for payees to receive your check payment. Payments will be posted to your TCU account within two business days of the date that the payment was sent to the payee. A record of these transactions will be fully disclosed on your monthly statement. In addition, you will receive a confirmation number at the time of each transaction. A record of all Bill Payment transactions will be fully disclosed on your monthly statement.
TCU and the Bill Payment Service will use their best efforts to process all your transactions properly. However, neither TCU nor the Bill Payment Service shall incur liability if they are unable to complete any transaction you have initiated because:
a. Your designated Share Draft Account and your first overdraft source do not have sufficient funds to complete the payment or the payment would exceed the credit limit of your overdraft account;
b. The Internet, Internet Banking or the Internet Bill Payment Service is not working properly and you know or have been advised by TCU or the Bill Payment Service about the problem
c. You have not provided TCU or the Internet Bill Payment Service with the correct name or account number or information;
d. Circumstances beyond TCU or the Internet Bill Payment Service's control (such as, but not limited to: fire, flood) prevent the proper execution of the payment and TCU and the Internet Bill Payment Service have taken reasonable precautions to avoid those circumstances.
- UNLAWFUL USE OF FINANCIAL SERVICES:
Any financial service available through TCU may be used for any transaction permitted by law. You agree that illegal use of any financial service will be deemed an action of default and/or breach of contract and such service and/or other related services may be terminated at FIS or TCU's discretion. You further agree, should illegal use occur, to waive the right to sue TCU for such illegal activity directly or indirectly related to it. You also agree to indemnify and hold TCU harmless from any suits or other legal action or liability, directly or indirectly, resulting from such illegal use.
- LIABILITY AND NOTIFICATION FOR UNAUTHORIZED INTERNET BILL PAYMENT TRANSFERS:
An unauthorized Internet Bill Payment transfer is any Bill Payment transfer that you have not authorized, including one made with a lost or stolen Internet Banking password. If you believe that someone has transferred or may transfer money from your account without your permission, or if your account statement shows transfers you did not make, you must notify Teachers Credit Union at 800-552-4745. Telephoning is the best way of informing us and of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us as soon as discovery of an unauthorized transfer is made, you may have no liability for the losses. Notwithstanding the above, you may be liable for greater amounts than listed above to the extent allowed under applicable law only if we determine that you were grossly negligent or fraudulent in the handling of your account.
- WHO TO CALL FOR LOST OR STOLEN INTERNET BANKING PASSWORD:
If you believe that your Internet Banking password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, you should contact a TCU Member Service Representative at 800-552-4745.
- IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL PAYMENTS:
Contact a TCU Member Service Representative at 800-552-4745 as soon as you possible if you think a payment is incorrect, if you think that someone accessed your account without your permission, or if you need more information about a payment. We must hear from you no later than 60 days after you have received the FIRST statement on which the problem or error occurred. If you tell us verbally, we may require you send your concerns in writing within 10 business days.
a. Provide your name and Member Number.
b. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
c. Provide the dollar amount of the suspected error. Results of the investigation will be communicated with 10 business days (20 business days for new member accounts) after we hear from you and will correct any error promptly by crediting your account within 1 business day. If we need more time, however, we may take up to 45 days to investigate your concerns or question. If we decide to do this, we will re-credit your account within 10 business days (20 business days for new member accounts), so that you will have access to the money during the time it takes us to investigate your concerns or question. If we ask you to put your concerns or question in writing, and we do not receive it within 10 business days, we may not re-credit your account. If we decide there is no error, we will send you a written explanation within 3 days after we complete our investigation and debit your account. You may ask for copies of the documents that we used in our investigation.
- NSF FEES:
If there are non-sufficient funds in your TCU Share Draft Account, and overdraft protection from a) an account or b) Line of Credit loan is not available, debits will be returned to the Bill Payment service via banking channels and an ACH NSF fee in accordance with the current NSF fee schedule ($32) will be assessed by TCU for each item. The NSF item will result in a block by the Bill Payment service on your Internet Bill Payment account, preventing you from making more payments until the NSF situation has been resolved. Any single or recurring payments scheduled for processing during that time will not be processed. If a payment request is received while the account is blocked, an email will be sent by the Bill Payment service notifying you that the payment(s) will not be processed.
In some instances, the Bill Payment transaction may be completed prior to the debit to your Share Draft Account. In this case, you agree that you will reimburse TCU and the Bill Payment service immediately upon demand the amount of the transaction amount. You further agree to be liable for any deficit resulting from charges or Bill Payment overdrafts, whether caused by you or another authorized to withdraw from your Share Draft Account, and you agree to pay TCU or the Bill Payment service's cost to collect the deficit including, to the extent permitted by law, reasonable attorneys' fees. You agree that FIS or TCU may terminate your Internet Bill Payment privileges if you violate the terms of this Agreement.
- STOPPING PAYMENTS:
If you wish to stop a payment to a payee that has not yet been processed, you may simply cancel the payment through Bill Payment. If you wish to stop a payment that has already been processed by the Bill Pay service, you must call TCU at 800-552-4745. If a stop payment can be placed, a stop payment fee of $33 will be charged. Any stop payment fees will be deducted from your TCU Share Draft Account.
In order to discontinue Internet Bill Payment, you must contact TCU by phone at 800-552-4745, or by mail: Teachers Credit Union, 110 South Main St., South Bend, IN, 46601.
TCU and FIS reserve the right to terminate your Internet Bill Payment access at any time and without advance notice if you incur excessive NSF or overdraft transactions, or otherwise misuse your TCU membership or Internet Bill Payment Service. Termination of Bill Payment privileges in no way affects your responsibility for Internet Banking and Bill Payment transactions chargeable to any of your TCU accounts, when the transactions are posted to us. Any such termination by you or TCU applies only to Internet Bill Payment and does not necessarily close any of your accounts or services.
- DISCLOSURE OF ACCOUNT INFORMATION:
We will disclose information to third parties about your account(s) or transactions(s):
a. To a payee or their financial institution, in order to complete the transaction;
b. Where it is necessary for completing the transaction;
c. In order to verify the existence and condition of your account for a credit bureau; or
d. In order to comply with government agency or court orders; or
e. If you give us your written permission.
- APPLICABLE LAW:
Except to the extent that federal law is controlling, your rights, our rights, and the terms of this agreement will be governed in all respects by Indiana State law.
From time to time, we may amend this agreement. If an amendment results in increased cost to perform an EFT (Electronic Funds Transfer) or service; or increased liability to you, decreases the type of EFT available to you, or places stricter limitations on the frequency or dollar amount of transfers, written notice of the amendment will be mailed to your current address as shown on our records at least 21 days before the effective date of the amendment. However, if an immediate change in terms or conditions is necessary to maintain or restore the security of an electronic funds transfer system or account, we will provide written notice of the change to you on the next periodic statement or within 30 days, unless disclosure would jeopardize the security of the system or account.