Online Loan Pay FAQs
Q. How do I set up my Online Loan Pay account?A. It’s simple, just follow the steps below:
- Create a User ID and Password and answer a few security questions
- Enter your Member Number, Loan Number and last 5 digits of your social security number
- Review the payment amount and edit it if necessary
- Enter your payment information
- Submit Payment
Q. What types of loans can I pay using this service?A. Vehicle loans, personal loans and line of credit loans. You will continue to make mortgage and home equity payments through TCU Internet Banking or by calling the TCU Member Call Center at (800) 552-4745.
Q. Once I submit my payment online, when will my loan be paid?A. Payments submitted before 5 p.m. will be posted to your loan account the following business day. Payments submitted after 5 p.m. will be posted in two business days. It's important to note that the actual "payment date" is the day the payment is posted to your loan account, and NOT the date that you submitted the payment.
Q. When will the payment be withdrawn from my funding account?A. This varies depending upon the method of payment:
- eCheck – next business day
- Debit – immediately
- Credit Card – 1-2 business days
Q. Is there a fee for this service?A. There is a $10 convenience fee for Online Loan Pay payments made by credit card or standard debit card. The fee will not be assessed for eCheck payments.
Q. How do I cancel my payment after it's submitted?A. You can log into TCU Online Loan Pay and search for your transaction and cancel it yourself if it has not yet been processed (see "When will my payment be withdrawn from my funding account?" above). If it has been processed, please call the Member Call Center at (800) 552-4745 and we’ll be happy to reverse that transaction for you.
Q. I set up automatic monthly payments on my previous loan, but I don't see that option now. Are recurring payments still allowed?A. TCU Online Loan Pay no longer offers this option for any new loan payments. However, if you already have a loan set up with recurring payments, it will continue to be paid automatically. Members with a TCU checking account can set up automatic payments at no charge by using Bill Pay in TCU Internet Banking. If you do not have a TCU checking account contact a local TCU Representative for help setting up automatic payments from your financial institution's checking account.
Q. I have a recurring payment I set up a while ago with my credit card. How can I change the payment amount?A. Recurring payments are no longer offered for credit and debit cards. If you need to change your existing payment, please call our Member Call Center at (800) 552-4745 and they will be happy to help.
Q. What types of payments are accepted online?A. You may pay your loan using the following:
- MasterCard® or Discover Credit Card
- Debit card that features a Visa®, MasterCard®, Star®, Pulse® or NYCE® logo
- eCheck (your checking account and routing number)
Q. I have a recurring payment scheduled and I want to pay extra this month. Can I do that?A. Of course, simply log into the TCU Online Loan Pay and pay using your preferred method of payment. Your scheduled payment will still automatically be paid as you had scheduled.
Q. Is my personal information safe?A. Yes, your security is our number one priority and your personal information is secure.
Q. Can I update my payment information online?A. Of course, you simply enter the TCU Online Loan Pay site and update your payment information. If you are changing a previously scheduled recurring payment, you may need to contact our Member Call Center at (800) 552-4745 to adjust that payment information.
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