Coronavirus Update

All TCU Drive-Ups remain open. To ensure the health and safety of our members and team members, lobby service is available by appointment only. To schedule an appointment, please call Member Services at the number below.  ATMs, Mobile/Online Banking and Telephone Banking are also available.  Please visit our locations page to learn which locations have ATMs, night deposit and other services.

To schedule an appointment, please call:
Member Services (including Mortgage): (800) 552-4745
TCU Investment Services: (800) 756-6210
TCU Insurance Agency: (800) 772-8043
TCU Trust Services: (877) 777-2858
 

In addition to making a lobby appointment or using a drive-up, TCU offers many other ways to deposit and withdraw money, check your account balance and make loan payments.
 

Coronavirus Relief Measures

Your safety and well-being are our top priority. That includes your financial well-being. We have implemented relief measures to help our members experiencing a loss of income during this challenging time. The measures include:

  • A 90-Day Member Assistance Loan1
  • Loan Payment Deferment Assistance2 provided at no charge
  • Delinquent Loan Collection Solutions to support members who may fall behind on loan payments during the outbreak
  • Waiver of early withdrawal penalty on Certificates3 to allow members access to their funds
  • A 90-Day Mortgage Relief Measure to assist members unable to make their mortgage payment 4
  • Payment Deferment Assistance for Credit Cards, and Home Equity/Personal Lines of Credit5 

These measures are available to TCU members.

If you need assistance, or would like additional information, please call TCU Member Services at (800) 552-4745. Our team is available from 7 a.m. to 10 p.m. Monday-Friday, and from 8 a.m. to 5 p.m. Saturday and Sunday.

TCU’s founding philosophy of “people helping people” is at the core of our mission. Our experience in past economic challenges dates back to our founding in 1931 during the Great Depression and stands as a testament to the commitment we make to our members. 
 

Safe Banking Practices

If you want to avoid public places during this time, please consider using Online Banking and Mobile Banking, which provide secure, 24-hour access to your accounts so you can transfer funds, deposit checks and pay bills. Of course, you also have access to TCU ATMs, as well as to a network of more than 700 no-fee ATMs across Indiana and Michigan, and more than 30,000 reduced-fee ATMs across the country. You can find the nearest ATM here.

If you're in need of personal assistance, please call TCU Member Services at (800) 552-4745 Monday through Friday from 7 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.
 

Coronavirus Business Resources

TCU is also working to help its business members address their unique challenges caused by the COVID-19 pandemic. We encourage business members to review the Coronavirus Business Resources page, which features business banking services and products, as well as information about the SBA’s Paycheck Protection Program (PPP).


Beware of Scammers

Cybercriminals are mimicking communications from financial institutions as well as from expert sources, such as the World Health Organization, the Centers for Disease Control and Johns Hopkins University.

Be on the lookout for phishing emails or unsolicited phone calls that appear at first glance to come from a trusted source. Never click on unknown attachments or links, and DO NOT provide personal identifiable information over the phone or via an unsecure website.

REMEMBER: TCU will never contact members to ask for personal or account information.



TCU is currently following the guidance of the Centers for Disease Control  and the Indiana and Michigan Departments of Health in response to COVID-19. We encourage our members and team members to take these additional preventive actions to help prevent the spread of this virus:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using regular household cleaning products.
  • Wash your hands often with soap and water for at least 20 seconds.

We will continue to monitor the outbreak and will take appropriate actions that are in the best interests of our members and team members.