Most branch lobbies are open

We're pleased to announce that most TCU branch lobbies are now fully open with no appointment required. Of course, you're always welcome to schedule an appointment at a time and branch location convenient for you.

While we don't anticipate any changes, we understand that the pandemic is still ongoing and it may be necessary to reduce lobby access temporarily to appointment-only for a specific branch. You can always check out the TCU location status page, which contains up-to-date information on hours and services available at each location.

Click here to book an in-person appointment, or call Member Services at (800) 552-4745.

Remember, you can take advantage of TCU’s Online Banking and Mobile Banking app to access our full range of services 24/7. You can also visit one of our ATMs to withdraw cash, manage accounts and more.

More information on TCU’s Many Ways to Bank can be found here.

Working to ensure your health and safety

TCU works continuously to keep our branches clean and disinfected so we can ensure a safe visit for all our members. 

Please remember that a mask or face covering is required to enter all TCU branches, and we ask that you practice safe social distancing by keeping at least 6 feet apart from other members while inside the lobby. 

Do not visit a branch if:

  • You have any symptoms of a cold, fever, shortness of breath or are feeling unwell
  • You are currently living with a family member who has tested positive for COVID-19 and are quarantined in the same house

Safe Banking Practices

TCU offers many ways to bank in addition to branch visits. Here's a full list of other ways to deposit and withdraw money, check your account balance and make loan payments.

If you prefer to schedule an appointment at a branch you can always call one of the numbers below or click here to book an appointment online.

To schedule an appointment or to service your account, please call:
Member Services (including Mortgage): (800) 552-4745
TCU Investment Services: (800) 756-6210
TCU Insurance Agency: (800) 772-8043
TCU Trust Services: (877) 777-2858

Coronavirus Relief Measures

Your safety and well-being are our top priority. That includes your financial well-being. We have implemented several relief measures to help our members experiencing a loss of income during this challenging time. Our business members can visit our Coronavirus Business Resources page, which features business banking services and products, as well as information about federal- and state-sponsored relief measures.