Centers for Disease Control
Indiana Department of Health
Michigan Department of Health
World Health Organization
The Coronavirus (COVID-19) is impacting us all. As your credit union, we are taking steps to minimize the possibility of spreading the virus while working to provide you with financial peace of mind.
All TCU Drive-Ups remain open. To ensure the health and safety of our members and team members, lobby service is available by appointment only. To schedule an appointment, please call Member Services at the number below. ATMs, Mobile/Online Banking and Telephone Banking are also available. Please visit our locations page to learn which locations have ATMs, night deposit and other services.
In addition to making a lobby appointment or using a drive-up, TCU offers many other ways to deposit and withdraw money, check your account balance and make loan payments.
Your safety and well-being are our top priority. That includes your financial well-being. We have implemented relief measures to help our members experiencing a loss of income during this challenging time. The measures include:
These measures are available to TCU members.
If you need assistance, or would like additional information, please call TCU Member Services at (800) 552-4745. Our team is available from 7 a.m. to 10 p.m. Monday-Friday, and from 8 a.m. to 5 p.m. Saturday and Sunday.
TCU’s founding philosophy of “people helping people” is at the core of our mission. Our experience in past economic challenges dates back to our founding in 1931 during the Great Depression and stands as a testament to the commitment we make to our members.
If you want to avoid public places during this time, please consider using Online Banking and Mobile Banking, which provide secure, 24-hour access to your accounts so you can transfer funds, deposit checks and pay bills. Of course, you also have access to TCU ATMs, as well as to a network of more than 700 no-fee ATMs across Indiana and Michigan, and more than 30,000 reduced-fee ATMs across the country. You can find the nearest ATM here.
If you're in need of personal assistance, please call TCU Member Services at (800) 552-4745 Monday through Friday from 7 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.
TCU is also working to help its business members address their unique challenges caused by the COVID-19 pandemic. We encourage business members to review the Coronavirus Business Resources page, which features business banking services and products, as well as information about the SBA’s Paycheck Protection Program (PPP).
Cybercriminals are mimicking communications from financial institutions as well as from expert sources, such as the World Health Organization, the Centers for Disease Control and Johns Hopkins University.
Be on the lookout for phishing emails or unsolicited phone calls that appear at first glance to come from a trusted source. Never click on unknown attachments or links, and DO NOT provide personal identifiable information over the phone or via an unsecure website.
TCU is currently following the guidance of the Centers for Disease Control and the Indiana and Michigan Departments of Health in response to COVID-19. We encourage our members and team members to take these additional preventive actions to help prevent the spread of this virus:
We will continue to monitor the outbreak and will take appropriate actions that are in the best interests of our members and team members.
1 Member Assistance Loan available to qualified borrowers. Loan amount subject to credit underwriting and approval. Interest accrues from the date of loan closing. Principal and interest due at loan maturity.
2 Applies to consumer installment loan products with TCU. Real estate loans not eligible. Approval may be subject to other terms and conditions. Original loan terms may be affected by approved requests. Interest will continue to accrue during this time period.
3 Maximum $5,000 withdrawal per transaction. Limit of one withdrawal every 30 days.
4 Includes closed-end first and second mortgages, as well as investment residential properties.
5 Includes personal, business and commercial credit cards. Requests subject to approval. Maximum of 2 credit card or line of credit deferments permitted.
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