How TCU Protects You
Access to Internet Banking requires your member number and a unique password. This information along with any interactions and\or transactions performed is encrypted during transmission. You cannot use any part of your member number or Social Security Number as your password. TCU strongly encourages you to define a unique password that only you can provide and is not tied to any personally identifiable information that a hacker could obtain from a phone book or the Internet.
Enhanced Login Security
TCU provides Enhanced Login Security which significantly increases your level of protection online. Not only will your password and user id be recognized, but your device will be recognized as well. If we don't recognize your device – you've logged in from a public computer or one you haven't used before - you will be prompted to provide a secure access code which will be sent to you. This step acts as an additional line of defense against unauthorized access to your accounts.
The TCU Internet Banking platform will log you off after 10 minutes of inactivity. This will reduce the risk of someone else accessing your financial information if you leave your PC unattended.
Internet Banking systems are protected 24 hours a day by a variety of security measures, to include firewalls that block unauthorized entry.
Throughout your Internet Banking session, from login, to transaction activity, to log-off, all interactions are encrypted between your browser and the web server. TCU employs some of the strongest levels of encryption available today.
You can identify a secure (encrypted session) by looking for the "closed lock" icon in the lower right-hand corner (Microsoft Internet Explorer) or in the right end of the address bar (Firefox 2) or in the top right corner (Safari) of your browser. Additionally, the Web address or URL will begin with https://.... This indicates the page you are viewing uses encryption. The "s" stands for "secured."
More Security Measures
While the measures noted above are instrumental to your safe interaction with Internet Banking, continuous monitoring is in place to alert TCU of any unusual activity. If suspicious activity is identified, TCU will take necessary steps to shut down access until the issue has been resolved. Security of your information is a top priority and we take it very seriously.
Debit Card Fraud Alerts
TCU has enlisted the assistance of our Debit/ATM Card process, Star Systems, to identify potentially fraudulent transactions and then contact you to verify whether they were authorized or not. Calls will originate from 800-327-8622 and you will be asked your name, the phone number the message was left on if applicable, along with information about the transaction(s) in question.